02-01-2020 11:01 AM
I have a HP Pavilion 15 laptop (15-cc055od) that I bought a year and a half ago.
About 3 weeks ago, the computer started shutting down abruptly when battery was at 15%. Then it was 20%. Yesterday, it shut down at 25%. At this rate, I'm sure soon it will shut down at 30%.
Can anyone help me figure out what's going on and how to fix this problem? Thanks for your time!
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02-02-2020 02:47 AM - last edited on 02-06-2020 03:09 PM by Cheron-Z
The main battery needs to be replaced with a new one.
This is the HP replacement information Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) HP p/n 920070-855
Amazon.com has listed:
You can have this done by a notebook or PC shop or you can do it yourself.
Disassembly of the notebook is in the video below. Start at 1:21. Once the base cover is removed you will be able to access the battery. The battery is held on by four screws and has a ZIF connector that must be carefully removed. To avoid losing them, I recommend using a piece of masking tape, a small cup or tray for the tiny screws
The four screws holding the battery in place.
I am not an HP Employee.
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