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‎02-01-2020 11:01 AM

HP Recommended
Product: HP Pavilion 15-cc055od
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Pavilion 15 laptop (15-cc055od) that I bought a year and a half ago. 

 

About 3 weeks ago, the computer started shutting down abruptly when battery was at 15%. Then it was 20%. Yesterday, it shut down at 25%. At this rate, I'm sure soon it will shut down at 30%.

 

Can anyone help me figure out what's going on and how to fix this problem? Thanks for your time!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2020 02:47 AM - last edited on ‎02-06-2020 03:09 PM by Retired

HP Recommended

The main battery needs to be replaced with a new one.

This is the HP replacement information  Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)  HP p/n 920070-855

 

Amazon.com has listed:

https://www.amazon.com/TF03XL-920070-855-15-CC023CL-15-CC050WM-15-CC563ST/dp/B07X1PN1NY

 

You can have this done by a notebook or PC shop or you can do it yourself.

 

Disassembly of the notebook is in the video below. Start at 1:21.  Once the base cover is removed you will be able to access the battery. The battery is held on by four screws and has a ZIF connector that must be carefully removed. To avoid losing them, I recommend using a piece of masking tape, a small cup or tray for the tiny screws

 

 

 

 

The four screws holding the battery in place.

main battery.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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2 REPLIES 2

‎02-02-2020 02:47 AM - last edited on ‎02-06-2020 03:09 PM by Retired

HP Recommended

The main battery needs to be replaced with a new one.

This is the HP replacement information  Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)  HP p/n 920070-855

 

Amazon.com has listed:

https://www.amazon.com/TF03XL-920070-855-15-CC023CL-15-CC050WM-15-CC563ST/dp/B07X1PN1NY

 

You can have this done by a notebook or PC shop or you can do it yourself.

 

Disassembly of the notebook is in the video below. Start at 1:21.  Once the base cover is removed you will be able to access the battery. The battery is held on by four screws and has a ZIF connector that must be carefully removed. To avoid losing them, I recommend using a piece of masking tape, a small cup or tray for the tiny screws

 

 

 

 

The four screws holding the battery in place.

main battery.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎02-02-2020 11:01 AM

HP Recommended

Thanks for the reply, Erico. That's what I thought but wasn't sure. I appreciate you adding the disassembly video and info on replacement battery on Amazon. You rock!! 

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