Computer shutting down at 25% battery

VMDuenas97 · ‎02-01-2020

Hello,

I have a HP Pavilion 15 laptop (15-cc055od) that I bought a year and a half ago.

About 3 weeks ago, the computer started shutting down abruptly when battery was at 15%. Then it was 20%. Yesterday, it shut down at 25%. At this rate, I'm sure soon it will shut down at 30%.

Can anyone help me figure out what's going on and how to fix this problem? Thanks for your time!

erico · ‎02-02-2020

The main battery needs to be replaced with a new one.

This is the HP replacement information Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion) HP p/n 920070-855

Amazon.com has listed:

https://www.amazon.com/TF03XL-920070-855-15-CC023CL-15-CC050WM-15-CC563ST/dp/B07X1PN1NY

You can have this done by a notebook or PC shop or you can do it yourself.

Disassembly of the notebook is in the video below. Start at 1:21. Once the base cover is removed you will be able to access the battery. The battery is held on by four screws and has a ZIF connector that must be carefully removed. To avoid losing them, I recommend using a piece of masking tape, a small cup or tray for the tiny screws

The four screws holding the battery in place.

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VMDuenas97 · ‎02-02-2020

Thanks for the reply, Erico. That's what I thought but wasn't sure. I appreciate you adding the disassembly video and info on replacement battery on Amazon. You rock!!