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- Computer will not turn on

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01-04-2019 01:01 PM
Plugged charger into laptop and heard a pop, computer shut off and now will not turn back on. Removed battery, tried a hard reset, nothing. If i plug the charger in, the “charging light” doesn’t come on.
01-06-2019 04:31 AM
Greetings!
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is not powering on.
Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - Have you tried connecting the computer to an alternate AC Adapter?
While you respond to that, let's try these steps -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
You may also refer to the steps mentioned in this document - No Power or No Boot Troubleshooting
If the issue still persists, this would confirm a hardware issue. I have sent you a private message with the details regarding the service options.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Hope this helps!
Let me know how that goes.
To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the "Thumbs up".
Have a great day ahead 🙂
Asmita
I am an HP Employee