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‎03-25-2021 03:50 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop used to recognize my android phone when I'd plug it in, but  I went to do so today and it doesn't show it where the other devices are listed, and the phone automatically starts charging instead. Any help on this? Thanks

2 REPLIES 2

‎03-25-2021 03:58 PM

HP Recommended

@wlwidm1998 

 

You have to do 2 things from your phone.

 

  1. Turn ON your phone as a mass storage device ,
  2. You have to allow your phone to be able to access from your machine.

Otherwise your phone won't appear as a device under Windows.

 

Regards.

BH
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‎03-25-2021 04:03 PM

HP Recommended

How would I go about turning the phone on as a mass storage device?

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