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About every two weeks I get this message.  I go thru the process to manually drain and then re-charge my battery and run the battery test.....   The message goes away..... but then two weeks later it's back.    Cycle keeps repeating.

What I'd like to do is just find a way so my laptop stops checking my battery.   I really don't care if it needs calibration or not.  I just want it to stop.  There has to be an option somewhere to stop this.  

2 REPLIES 2
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Hi @Rick7141,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP printer prints normally from your MacBook Air but cannot scan, showing “No camera or scanner selected.” Let’s go through a few steps to check what could be causing this.

Check scanner detection
Open the HP Smart app or Image Capture on your Mac.
Make sure your printer appears as a scanner. If it’s missing, the Mac isn’t detecting the scanner function.

Verify network connection
Ensure your printer and Mac are connected to the same Wi-Fi network.
Printing may work even if the scanning service is blocked by network issues.

Restart devices
Turn the printer off for 30 seconds, then power it back on.
Restart your Mac to refresh connections and scanning services.

Update software and drivers
Download and install the latest HP Easy Start or full-feature driver for your printer and macOS version from HP’s support site.
AirPrint-only drivers can sometimes prevent scanning.

Check firewall and security settings
Temporarily disable firewall or antivirus software that could block scanning.
Make sure the Mac allows network access for HP Smart or other scanning apps.

Reset the printing system
Go to System Settings → Printers & Scanners, right-click your printer, and choose Reset printing system.
Re-add your printer afterward to restore full printing and scanning functionality.

Test via USB connection
If available, connect the printer directly via USB and try scanning.
Success here confirms the issue is network-related rather than a scanner hardware problem.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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Your answer was not about my issue.

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