Contour RollerMouse with HP Laptop

[Kadriina]

I have had my Contour RollerMouse for years and I have been using it with my HP Laptop for 10 months now. Last week the Roller mouse started playing tricks; scrolling, Copy/Paste buttons don't work, etc. I ordered a new Contour RollerMouse, but the same strange behavior continues, so the problem must be somehow in the laptop or in the compatibility of the laptop and the roller mouse. The strange thing is that I have been using the same roller mouse for the entire existence of the machine, now it doesn't work anymore.  I have installed new drivers and done all possible HP checks. Nothing seems to help! What could I do next?

[Hjourzt]

I would like to add to this thread with a similar situation.  In my case, my new ZBook Fury G8 has never worked with my Countour Rollermouse Pro3, but my older ZBook has always worked fine with it, still does.

At first the mouse would spontaneously disconnect and reconnect every few minutes  (or seconds), and it was impossible to use.  I have worked with tech support & have reinstalled the system, replaced the system board, but nothing has solved it.  Now, instead of disconnecting and reconnecting (with the tell-tale tone), it just stops working.

I have submitted a ticket with Contour Design, but have not heard back yet.  Maybe you should try that also? I'll post here if they have any solutions.

This is very frustrating, because I absolutely MUST use an ergonomic mouse or I start to feel it within an hour or so.