Cooling Fan (90B) warning

[JoMo285]

Laptop started to make noises similar to hard drive or cooling fan fault. Shut it down and tried again the next day - no noise. A couple of days later noise started again so, yip shut it down. Tried a dry air duster on the vents. Seem to work but the next day I got a MS Dos message that the system has detected a cooling fan is not operating properly. System fan (90B). Bought at PC World app 13 months ago. Took out an extended warranty direct with HP a few weeks ago so PC World told me to contact HP.... Any ideas?

[The_Fossette]

@JoMo285,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting system fan error on startup.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99088.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JoMo285]

Alas this didn’t work and same error message appeared at start up. 

Having bought an extended warranty direct from HP, PCWorld won’t look at it. 

how do I arrange a collection for HP to inspect the machine? 

[The_Fossette]

@JoMo285,

Follow the below steps to contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!