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‎08-27-2019 12:26 PM

HP Recommended
Product: Notebook 17-by1003na
Operating System: Microsoft Windows 10 (64-bit)

When I insert a DVD or CD into the Optical Drive nothing happens! On checking Device Manager the DVDRW is listed with a yellow triangle. I have tried uninstalling it and rebooting but the same corrupt driver is reinstalled! How can I delete the corrupt driver (Error Code 39) and install a new driver?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2019 12:58 PM

HP Recommended

Try this registry edit:

 

https://www.techsupportall.com/fixed-solved-cd-drive-not-found-not-detect-remove-upper-and-lower-fil...

 

DVD drive "drivers" are a different animal than say network card or video drivers. They operate in a much more basic layer of Code so have to be reset in the registry. Give this a try and let us know how it works. The other possibility is a hardware problem with the drive itself. 

View solution in original post

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3 REPLIES 3

‎08-27-2019 12:58 PM

HP Recommended

Try this registry edit:

 

https://www.techsupportall.com/fixed-solved-cd-drive-not-found-not-detect-remove-upper-and-lower-fil...

 

DVD drive "drivers" are a different animal than say network card or video drivers. They operate in a much more basic layer of Code so have to be reset in the registry. Give this a try and let us know how it works. The other possibility is a hardware problem with the drive itself. 

Was this reply helpful? Yes No

‎08-28-2019 02:37 PM

HP Recommended

The Registry Edit worked a treat. There were no Upper Filters but there were Lower Filters which I deleted. DVDRW now working as per normal. Many thanks for the fix.

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‎10-17-2019 03:43 AM

HP Recommended

I had no upper or lower filters so does anyone have another suggestion, please?

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