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HP Recommended
OMEN 15-dc1052nr 15.6" Gaming laptop
Microsoft Windows 10 (64-bit)

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So I dropped my laptop today in a soft case and it suffered some pretty substantial damage to the back plastic cooling vent and metal cooling fins inside. This is the second drop. I also have a small ding in what seems to be the metal frame in the front right corner. Pics to follow for both. The rig seems to be operating at full functionality luckily however it’s gone from looking impressive to pretty unprofessional. It’s still under warranty but I’m not sure this kind of damage is covered? Could I pay to have it repaired by HP? Could I buy replacement parts for cheap and DIY?


tldr; I dropped my laptop, it still works, but what are my options to having the cosmetics fixed?

1 REPLY 1
HP Recommended

Hi @djrandolfs12

Welcome to the HP Support Community. As this is a hardware issue with the PC, kindly contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.