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HP Recommended
HP EliteBook 820 G4
Microsoft Windows 10 (64-bit)

Dear HP's engineers:

        Sorry to bother you. I'm a Chinese HP user,and I love HP. I have a problem currently: I have a HP EliteBook 820 G4 notebook, when I changed its memory to 32G Dual Channal  DDR4 (Model:2xGloway International YCT4S2666D19161C, cotain ChangXin Memory DRAM particles), it can be run,but not unstable, appear intermittent BSOD with  beep (Bug Check String : MEMORY_MANAGEMENT; Bug Check Code : 0x0000001a), it can be reappeared after sale replacement for same memory model, and it can be disappeared when I swap back HP’s pre installed memory,so I confirm the BSOD is a compatibility issue. As we all konw, China is a huge maket for HP, and ChangXin is Chinese own memory DRAM particles, it'll be more and more Chinese by memories contain ChangXin Memory DRAM particles near future, so I'm glad if HP has a plan to update its BIOS to address BSOD and compatible with ChangXin Memory DRAM particles,thanks a lot. Here is a analysis log by BlueScreenView,I can provide the dump file or deep test if you need:)

==================================================
Dump File : 080620-8859-01.dmp
Crash Time : 2020/8/6 星期四 1:53:28
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00008886
Parameter 2 : ffffce00`08d17790
Parameter 3 : ffffce00`0885b7c0
Parameter 4 : 00000000`00000501
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3ddf40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.423 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3ddf40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080620-8859-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 19041
Dump File Size : 1,933,756
Dump File Time : 2020/8/6 星期四 1:54:07
==================================================

 

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2 REPLIES 2
HP Recommended

Would anyone can help me please,thanks a lot:)

HP Recommended

Here are the BSOD dump files share:https://1drv.ms/f/s!Ap1BDLssFD1ygdc0-Do2Gf7e094yng

I will continue to wait for help

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