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- Crack on HP Pavilion Laptop near power button

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05-11-2020 09:33 PM
I've had this laptop for a couple years now. It has formed a crack next to the power button near the left hinge. Now when I close the screen the area around the crack lifts up exposing the wires underneath. This of course means I have to be very careful when closing the screen, unless I want to further damage the frame/hardware. I think the crack formed because the screw on the bottom fell out. Replacing the screw now is too late because the crack goes all the way through the plastic.
This Laptop is no longer under warranty. Does anyone know of a manufacturers recall because of the missing screws or are there any thoughts on how to fix this problem. I've seen other HP Pavilion owners have had the same problems.
05-18-2020 02:52 PM
@Mr-Boombox I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Riddle_Decipher
I am an HP Employee
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