Crack on HP Pavilion laptop near power button.

[eddied11]

Cannot find the correct category to put my question into. I have had my HP laptop for about 2 - 2-and-a-half-years. About six months ago a crack appeared on across the power button, however this has gradually got worse and today has become very severe. I cannot find any papers regarding warranty etc. I assume the warranty is up, but how long does it usually last? and is there any other way to fix this?

thanks

[iomare]

Hi,

Can you provide the exact model or product number of your PC (not serial). Here is how to find it.

Model number

Maybe you could also post a couple of pictures of the problem.

Let me know,

David

[Eddied111]

Hi David,

thanks for your reply. My laptop is an HP Pavilion Notebook X7G58EA.

[Eddied111]

[iomare]

OK. It is actually a hinge problem which has broken the other parts.

I will flag the post and someone should intervene.

Regards,

David

[Eddied111]

Having searched a good bit online this seems to be a common problem and is related to the hinges

[kevin-t]

@Eddied111

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

[Cheron-Z]

@Eddied111

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.