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‎07-26-2023 11:07 PM

HP Recommended

Cracked case around hinges! Not under warranty right now but clearly a design flaw. I have been handling my laptop carefully and despite careful use got cracks around hinges.

 

Got a chance to read a few posts on same topic on different forums, replies were unacceptable.

Category:
4 REPLIES 4

‎07-30-2023 07:21 PM

HP Recommended

Hi @Xexar,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix this issue you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎07-30-2023 07:57 PM

HP Recommended

For anyone with the same problem, if you have purchased the product in the US/Canada and are out of warranty - the estimated cost to get it repaired through HP would be $300-$400 - absolutely unreasonable given that this is a design flaw and they get a lot of complaints for specific devices including Pavilion 360. As for my case - I got the product from France so they want me to contact the manufacturer in France and ship it there for repairs! LMAO

GET IN TOUCH WITH ME IF YOU HAVE THE SAME PROBLEM - I am in the process to file a class action lawsuit against the company and have started gathering evidence. Thank you.


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‎07-31-2023 02:41 PM

HP Recommended

@Xexar 

 

Welcome to the HP support community
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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‎08-11-2023 01:58 PM

HP Recommended

It has been more than a week since your dm and I haven't received a response from the operations team.

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