Cracked screen at hinge Envy x360

[adjuncted]

I've had the HP Envy 360x for about a year and a half now. I use it pretty much daily during the school year, but rarely open it past 90 degrees. A few weeks ago I had noticed the outside of the casing on the screen was pulling away from the bottom right-hand corner. I didn't think too much of it until I noticed it really popping out when I tried closing the screen from an upright position. Then one night I went to shut the laptop, and the screen cracked. The crack propagated from the outside corner of the right hinge, and has cracked both horizontally along the bottom, and vertically up to about halfway up the screen. Since then, I've kept my laptop open on a chair. I'm afraid to close or move it. It's essentially a desktop now.

I need a laptop that will last me 3 more years--that was the whole point of replacing my laptop in December 2017. It seems like this is a known issue for HP, but I'm finding that getting customer support is rather difficult. I'm hoping that this can be resolved quickly.

[Jacky-D]

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