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‎08-15-2025 07:41 AM

HP Recommended

My laptop got closed with a pair of ear buds sitting on the keyboard, there was a crunching sound and when opened back up I found that the display is cracked. But it's like not on the outside part of the screen only on the inside of it. What do I need to do to repair it or do I need to completely replace the whole display/screen? And what are the costs associated with the repair or replacement? It's a 15" Notebook and the  ProdID# 4JB82UA#ABA17552651123176649348088094943295.jpg17552652158756990027955488242023.jpg

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1 REPLY 1

‎08-17-2025 03:22 AM

HP Recommended

Hi @Harley82Thorpe,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop screen. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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