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HP Recommended
HP ENVY 15-k046nd
Microsoft Windows 10 (64-bit)

Dear community, 

Unfortunately, the top lid of my laptop got cracked when I opened it a month ago. Below is a picture of it. I was very much bummed out by this crack, because every time I opened the laptop, the crack just got more bigger. It has now reached a point where I am trying to glue the crack with strong glue, in the hope that I can keep using it for studying. I am posting this message with the hope that this community can give me advice on how to fix this issue. I bought this laptop for over 1000 euros and it's a shame that this issue is one caused by the hinge design flaw. That's why I was wondering whether HP has any repair program that fixes this for free of charge. Any help, advice or suggestions would be very much appreciated:)

16060647110028151069324541549639.jpg

6 REPLIES 6
HP Recommended

20201122_181645.jpg

HP Recommended

Hello
unfortunately we can not answer instead of HP
I guess the computer is no longer guaranteed?
Check the guarantee conditions of your country, In France we have an additional guarantee, but at the expense of the seller
I do not recommend the glue, it may not work for a long time and further degrade the device
I am making a request so that an Hp employee can answer you!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

The laptop is indeed out of warranty. Thank you for making a request! I hope to hear from a HP employee soon

HP Recommended

@Uraverageconsum

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

The_Fossette
I am an HP Employee

HP Recommended

Could you please send me a new message. I tried to reply now but got a error message

HP Recommended

Hello. Could you please make me a new request for contact with a HP employee. I cannot reply to that person due to an error. Thanks in advance. 

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