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Hello

My laptop just stopped charging and won't respond even when plugged in. Nothing, no lights on anywhere.. These are the steps I've taken:

Checked the charging cable connections and plugged it into a different outlet with no response

I've replaced the charging cord with no response. 

I've opened the back of the laptop and pulled out the DC Power Jack Cable for HP 799749-Y17 REV:B SUYIN. I can't find this exact charging port anywhere.

I've purchased and installed the REV:A port with no results. 

Does anyone know where I can find this exact charging port or one that is compatible with HP 15. Please any help is appreciated.

1 REPLY 1
HP Recommended

@StayBlessed, Welcome to the HP Support Community! 

 

We're here to help you tackle that DC Power Jack Cable Replacement! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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