• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-29-2023 05:41 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a HP envy notebook i7 5th generation having a 950m xt nvidia graphics card.

 

My latop is not charged when I plug in the charger. Its battery is fully discharged and I am unable to power it on. The charging light also don't lit up but is fine because it blinks when I press the power button. Other chargers also won't work. My charger would work on other laptops. I think my laptop's power jack is out of order. I want to replace it. 

 

I want to know that can I use other similar looking power jack harness cable for my laptop. For example, can I use DC Jack Harness Cable For HP Pavilion 15-AC026DS 15-ac055nr 15-ac121dx. 

 

Is the Power Jack for this model soldered into the motherboard or free from motherboard? 

 

Moreover, where could I find these apart from HP store? 

Category:
1 REPLY 1

‎10-03-2023 07:04 AM

HP Recommended

Hi @Osama-Anwar,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.