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‎03-04-2019 10:55 AM

HP Recommended
Product: HP Notebook - 15-ac136ds
Operating System: Microsoft Windows 10 (64-bit)

About 4 days ago, my DVD drive stopped writing DVDS. I can still burn cds  and the drive works fine with everything else. I uninstalled 2 programs i use for dvds and re-installed.......nothing. The built-in Windows dvd burner also doesn't work and Microsoft told me it is a hardware issue.

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Accepted Solutions

‎03-04-2019 10:58 AM

HP Recommended

Yes optical drives use different lasers for different functions and it frequently happens that one function no longer works even when the others do. Replacing the optical drive is neither expensive nor hard to do so post back if you want to explore that option. 

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2 REPLIES 2

‎03-04-2019 10:58 AM

HP Recommended

Yes optical drives use different lasers for different functions and it frequently happens that one function no longer works even when the others do. Replacing the optical drive is neither expensive nor hard to do so post back if you want to explore that option. 

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‎03-06-2019 10:15 AM

HP Recommended

Thank you. Replacement ordered...

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