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‎06-15-2016 07:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Bought a HP Pavilion 17" notebook last Xmas.  I have been coping DVDs to Hard drive since then (proably over 1000 to date).  The DVDRW has been intermitent and have been using external DVD RW.  Notebook DVD burner returned an error today saying "CD burner dirty" and would not read DVD.  Is there a solution to clean it easily or should I purchase another internal DVD unit?  Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2016 09:33 AM

HP Recommended

Hi @JFish53,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that you were trying to copy from DVD to laptop hard drive, but it stopped working and gave you error message of " CD burner dirty".

 

Below is a document may help:

HP PCs - Drive Cannot Read Discs (Windows 10, 😎

 

Let me know if this helps.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-16-2016 09:33 AM

HP Recommended

Hi @JFish53,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that you were trying to copy from DVD to laptop hard drive, but it stopped working and gave you error message of " CD burner dirty".

 

Below is a document may help:

HP PCs - Drive Cannot Read Discs (Windows 10, 😎

 

Let me know if this helps.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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