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‎01-18-2019 04:26 PM

HP Recommended
Product: Notebook 17-bs011dx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Notebook 17-bs011dx with an expired warranty. My LCD Bezel and Back Cover are damaged I can purchase a replacement Bezel but the Back Cover is unavailable for purchase which leaves me with two questions. 

 

1) Since I can't purchase the back cover, do I have to send my laptop to HP to get it fixed?

2) Is it possible for me to extend my warranty even after it expired in september 2018?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2019 04:41 PM

HP Recommended

@TheOtherCarl

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.

View solution in original post

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2 REPLIES 2

‎01-18-2019 04:41 PM

HP Recommended

@TheOtherCarl

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP.
Was this reply helpful? Yes No

‎03-14-2019 12:30 PM

HP Recommended

I have the same issue with broken metal brackets in the LCD frame. Where can I get replacement parts and is HP honoring extended warranty because of these common known issues with this model of laptops?

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