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HP ENVY 13-ay1000 x360 Convertible PC (3T489AV)
Linux

Hi, I just turned my laptop on have and found a dead bug under the screen. My device warranty ran out last month but was wondering what my options would be regardless.

2 REPLIES 2
HP Recommended

I assume you have one or more dead pixels on the screen

 

Monitor and AIO pixel policy

Notebook pixel policy

warranty information

dispute a warranty

 

Possibly the laptop is still under warranty ---

If you did not register your product with HP when you bought it then the warranty you are seeing is based on date of manufacture, not date of purchase. You can update the warranty status by contacting HP and providing a proof of purchase.

To contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

 


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HP Recommended

Hi there, thanks for the reply. 

 

It is definitely a dead bug as I saw it running around inside for a while before it stopped. Unfortunately the warranty has expired so I'm not sure what can be done.

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