Dead Condition - Not Power on

[Iniyanrajan]

I received a mail from HP stating the below information as follows

Case title:

Dead Condition - Not Power on

Case type:

HW Delivery

Case resolution code:

Unresolved-Hardware Fee Declined

Error codes:

Problem description:

I have a Hp Spectre 360 - 4005dx which is not charging and doesnt turn on. I found some smoke came out of the laptop after I examined I found that some components have been blown out it seems in the motherboard (as shown in the picture). After searching about this issue I found that lots of posts related this issue and people are struggling with the same problem.

Troubleshooting steps:

Opened the back case and found some burnt area above the battery. Think some components have been burnt up

What is this HW Delivery  and Unresolved-Hardware Fee Declined mean??

[The_Fossette]

@Iniyanrajan,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not power on and there is no power.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Iniyanrajan]

I have contacted HP Support but no response from them. Really disappointed with the product

[The_Fossette]

@Iniyanrajan,

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.