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‎02-22-2017 08:40 AM

HP Recommended
Product: Envy 15 Notebook PC - E1P05AV
Operating System: Microsoft Windows 7 (64-bit)

Previously, I used my 2.5 year old Envy Notebook PC plugged into my office LAN.  Last month, the ethernet adapter stopped working and I have to connect to the wifi in the office. When I check the device manager, an ethernet adapter is not even listed.  Is this defect "easy" to fix?  Is there a particular part number I should bring to the repairman? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2017 09:04 AM

HP Recommended

The wired ethernet chip is soldered to the motherboard so there is no way to fix it if it has died other than replace the motherboard. Did you check the BIOS to see if maybe onboard ethernet has somehow been disabled? A USB 3.0 gigabit ethernet adapter would be much cheaper than replacing the motherboard. 

 

https://www.amazon.com/Ableconn-USB3E1002-SuperSpeed-Ethernet-ChromeOS/dp/B00N4981D2/ref=sr_1_2?ie=U...

 

The only way to know for 100% sure if it is the motherboard is to reinstall the OS to see if maybe some kind of software corruption has knocked it out, or boot the system from a Linux Live type disk to see if an alternate OS can "see" the wired ethernet chip. Even if the plug were physically damaged you would still see the device in the device manager. You might see if there are any hidden devices in device manager just to turn over all the rocks.

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

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7 REPLIES 7

‎02-22-2017 09:04 AM

HP Recommended

The wired ethernet chip is soldered to the motherboard so there is no way to fix it if it has died other than replace the motherboard. Did you check the BIOS to see if maybe onboard ethernet has somehow been disabled? A USB 3.0 gigabit ethernet adapter would be much cheaper than replacing the motherboard. 

 

https://www.amazon.com/Ableconn-USB3E1002-SuperSpeed-Ethernet-ChromeOS/dp/B00N4981D2/ref=sr_1_2?ie=U...

 

The only way to know for 100% sure if it is the motherboard is to reinstall the OS to see if maybe some kind of software corruption has knocked it out, or boot the system from a Linux Live type disk to see if an alternate OS can "see" the wired ethernet chip. Even if the plug were physically damaged you would still see the device in the device manager. You might see if there are any hidden devices in device manager just to turn over all the rocks.

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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‎02-22-2017 09:08 AM

HP Recommended
Hi,


My only suggestion would be to try downloading, saving and installing this LAN driver:
http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-s...

If you're not able to see any missing drivers exclamation mark in Device Manager, then driver is of no use because you don't have the hardware listed.


Regards

Visruth
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‎07-21-2017 01:34 PM - edited ‎07-24-2017 09:11 AM

HP Recommended

my bad

posted to old post

the date box , I had wrong.... I know better and just forgot to push date,

NO warranty answers by me.
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‎07-21-2017 01:40 PM - edited ‎07-24-2017 09:00 AM

HP Recommended

redacted.

NO warranty answers by me.
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‎07-21-2017 02:32 PM - edited ‎07-24-2017 08:59 AM

HP Recommended

sorry op closed responses.

 

NO warranty answers by me.
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‎07-24-2017 07:23 AM

HP Recommended

Dear savvy2,

 

Thank you for the input.

 

I thought I had closed out my issue with accepting an earlier response as my solution.  I have been using  the recommended USB wifi adapter for the last several months and it has worked well. 

 

I apologize for any confusion caused by  using the Product # (E1P05AV) versus the Model # (15t-j100). 

 

Regards,

SOC_Fuse

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‎07-24-2017 09:07 AM - edited ‎07-24-2017 09:08 AM

HP Recommended

i forget to click date , at HP.com

it does not default to current today posts. I must force it

and i  forget some times (old fart)

sorry to post to Feb post, very sorrry

NO warranty answers by me.
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