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‎07-16-2025 11:38 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xd0000 (758R2AV)
Operating System: Microsoft Windows 11

Dear customer, your claim is on hold due to Session not valid on student id proof, Please check your email and respond with supporting documents.

i got this message when i purchased the warranty and accessories after buying the laptop.what do I need to do?

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Accepted Solutions

‎07-19-2025 03:45 AM - edited ‎07-19-2025 03:45 AM

HP Recommended

@Vishal0101, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
You may have received this if you have made any recent purchase under Student's discount/offer. 

We suggest you please reach out to the regional sales support for further assistance at HP Customer Care | Contact HP Support - Shop HP.com India 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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‎07-19-2025 03:45 AM - edited ‎07-19-2025 03:45 AM

HP Recommended

@Vishal0101, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
You may have received this if you have made any recent purchase under Student's discount/offer. 

We suggest you please reach out to the regional sales support for further assistance at HP Customer Care | Contact HP Support - Shop HP.com India 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
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