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- Defective hinge - HP ENVY x360

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04-16-2021 09:53 PM
I've seen a few threads and realized that a lot of people are having the same issue that I'm having with my HP Envy. Basically after my warranty expired the hinge on my laptop broke free from the display enclosure and cracked my display. To continue to be able to use the laptop I had to disable the touch screen driver. After using it for some time with the one broken hinge (trying to be as careful as possible) the second hinge broke as well. Now its impossible to keep the laptop open without support from a wall or something that I can rest the screen against. I'm curious to what my options are because it appears that anyone who owns this style laptop will encounter this problem at one point or another due to poor design, assembly and quality of parts. I've owned many HP laptops and never experienced anything like this and hope that. I paid a decent amount of money for this laptop with some expectation of longevity so please help me out.
04-18-2021 08:11 AM
@Ashmarley
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