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‎01-22-2019 05:37 PM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY x360  - 3 months out of warranty and my left hinge has become detached on the monitor side, causing bottom monitor frame to pop out. My laptop was in perfect condition.  I have not dropped it or have been careless.  Based on the large number of HP customers that are experiencing this same issue, I can't help but to think this is a HP ENVY x360  manufacturing defect.  Is there a system in place to resolve this or am I on my own and left with a defective laptop?56989635725__E8CAC702-FB01-4E36-9210-3066151715EF.JPG

9 people had the same question
1 REPLY 1

‎01-22-2019 06:04 PM

HP Recommended

@Paul150

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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