05-25-2019 12:33 PM
Hello, the left hinge of my HP Envy x360 laptop has become detached on the monitor side, causing the bottom monitor frame to pop out. My laptop is in very good condition, as I have only had it for about 1 1/2 years. It has not been dropped or roughly used as I tend to keep it sitting at home. I've seen that many other HP customers have also had this same hardware issue with their HP Envy x360 laptops. As many others here have mentioned I believe this is a HP Envy x360 manufacturing defect. I haven't had this problem with any other computer that I've had, each of which I owned for many years. Is there a process for handling this situation?
05-25-2019 02:12 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.
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