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‎02-08-2023 05:33 PM

HP Recommended
Product: HP ENVY x360 - 15m-bp111dx

Both hinges on my notebook are failing.  This notebook has seen very light use.  And in that light use, I never use the "tablet" mode - meaning - the hinges have been treated gently, yet BOTH hinges are failing.

 

From looking around the internet, THIS IS A COMMON PROBLEM, meaning, this is a manufacturing DEFECT or, an extremely poor design.

 

Please advise how best to solve this issue.

 

Thanks...

Category:
1 person had the same question
1 REPLY 1

‎02-12-2023 02:58 AM

HP Recommended

Hi @wsalopek 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.
 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

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