Device ACPI\HPQ0004\3&11583659&0 Error message

[gabosj]

I upgraded my HP Pavilion DV6-3114CA with 2 new Crucial 4GB DDR3-1600 SODIMM.

The Device Manager in Windows 10 displays "Unkown Device".

The error message is displayed as follows:

[Paul_Tikkanen]

Hi:

You need this driver for that device...

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[gabosj]

Hi Paul,

Thanks a lot for your prompt reply.  The Device Manager doesn't show the "unknown device" error anymore.

The only question that I have left is,  why the RAM Memory is still showing  4GB  when I installed 2 x 4GB?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

That is a good question.

I would say...

One of the memory chips is defective

One of the memory slots is not working.

Test each chip singly and test it in each slot alone.

That way you should be able to isolate the problem.

[justshootme]

I have the same problem on my HP Pavilion dv6 (full name: dv6t-3100 CTO).  Identical to the highlighted screen shots. Which driver should I use? 

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@Paul_Tikkanen wrote:

Hi:

You need this driver for that device...

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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[namapoka]

Bravo. Точно този драйвър свърши работа! Благодаря.Една година се чудя как да разбера какъв драйвър трябва за това устройство! От HP би трябвало да има повече информация за кое устройство какъв драйвър трябвал