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HP Recommended
HP PAVILION AU-620TX
Microsoft Windows 10 (64-bit)

In Device Manager Intel (R) Dynamic Platform & Thermal Framework there is an error which displays "Device ACPI\INT3400\2&daba3ff&1 requires further installation".  I have reinstalled but still the error is appearing

7 REPLIES 7
HP Recommended

Greetings @elalitnl

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are getting an Intel (R) Dynamic Platform & Thermal Framework error. 

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you run an extensive test on your computer?

 

Recommend you boot the computer to System Diagnostics by tapping F2 repeatedly on startup. 

Run an extensive system test on your computer. Click here

If any of the tests fail, please replace the failed component or contact our phone support for the service options available for your computer. 

If all the tests pass, boot the computer to the desktop and run HP Support Assistant to update all the drivers including BIOS and Chipset. click here

Make sure all the Windows updates are installed as well. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended

Sir,

    I have performed the steps mentioned by you.  The drivers recommended by the HP support assistant were downloaded and installed thereafter.  However inspite of that the error still exists.  MY PROBLEM STILL EXISTS.

HP Recommended

Thanks for the reply, please take backup of your data and perform a push button reset. Click here

Disable any third party applications on startup from the task manager as a workaround. 

Can you provide a screenshot of the message? 

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended

Sir

    I have already performed the recovery action last month. This is not the only device where I am getting this message. Either the device requires further installation or the device has not been migrated error. I am attaching screen shots of the errors which are displayed. Screenshot (39).png

HP Recommended

Hi @elalitnl,

 

Thank you for replying,

I appreciate your time and efforts,

 

It looks like you were interacting with @Chimney_83, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

As I understand you have followed the steps suggested and still having the issue, don't worry as I have a few suggestions which should help.

 

I would suggest here is to Update the Bios, Chipset and graphics card drivers from our HP support website, using this link.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

HP Recommended

Sir,

 

     I have updated all the 3 drivers from the link you provided to me.  I have upgraded the the microsoft windows 10 version from 1607 to 1703 successfully.  Inspite of all these troublemeshooting methods the error still exists.

 

 

Yours faithfully.

 

HP Recommended

Thanks for the reply, recommend you try updating the driver directly from Intel website and check.

 

Keep me posted. 

Chimney_83
I am an HP Employee

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