Device ACPI\SMB0001\3&2411E6FE&0 requires further installation.

[Robinzon1986]

Продукт: HP Notebook Модель HP Laptop 15-bw0xx

Операционная Система: Имя ОС Майкрософт Windows 10 Pro (64x)

После новой установки windows 10 на моем ноутбуке HP Laptop 15-bw0xxna у меня есть неизвестное устройство в диспетчере устройств, показывающее

Устройство ACPI\SMB0001\3&2411E6 требует дополнительной установки., на вкладке событие.

Пожалуйста, может ли кто-нибудь помочь или посоветовать по этому вопросу?

Заранее большое спасибо

[MarcusC]

Hey @Robinzon1986 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

[Robinzon1986]

ok

[Robinzon1986]

Operating System: Microsoft Windows 10 (64-Bit)
Product: HP Notebook HP Laptop Model 15-bw0xx
Operating System: OS Name Microsoft Windows 10 Pro (64x)
After freshly installing windows 10 on my HP Laptop 15-bw0xxna, I have an unknown device in Device Manager showing

ACPI\SMB0001\3&2411E6FE&0 device requires additional installation., On the event tab.

Please can anyone help or advise on this issue?

Thank you very much in advance

(ACPI\SMB0001\3&2411E6FE&0)

 

 

 

[Paul_Tikkanen]

Hi, @Robinzon1986 

You need this driver for that device...

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

[Robinzon1986]

 

this driver version is not suitable for my operating systems please send me another driver!

I sent you a photo with an error look at this photo please look at this photo!

 (Build version of my windows: 18362.295)

 

[Paul_Tikkanen · Accepted solution]

Hi:

Here is how you should be able to get around that problem...

Go to the device manager.

Click on the ACPI\SMB0001 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the Browse my computer for drivers and browse to the location of the driver folder that was created when you ran the sp101991 driver file.

That folder will be located in C:\SWSetup\sp101991.

Make sure the Include subfolders box is checked and the driver should install.

Then restart the PC.

[Robinzon1986]

Thank you!!!!!!!!

[Paul_Tikkanen]

I don't have the knowledge or capability to do that.

What I have done is to zip up the driver file you need, and uploaded it to my Skydrive folder.

I have shared the link to my Skydrive folder below.

Download and save the file labeled sp101991.zip

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=jCsCDS

Right click on the file and select Extract all.

Then go to the device manager.

Click on the ACPI\SMB0001 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the Browse my computer for drivers option, and browse to the sp101991 driver folder you extracted.

Make sure the Include subfolders box is checked and the driver should install.

Then restart the PC.

That is as simple as I can explain it.

[Robinzon1986]

thank you my brother! I solved the error your method helped! thank you thank you so much! hello from the republic of Uzbekistan! my name is Mukhammad Abdullokh glad to meet you!

 problem solved driver error disappeared