• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-15-2021 01:10 PM

HP Recommended
Product: HP Laptop 15-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

please help me find this driver for this laptop
ERROR DRIVER: ACPI\SMB0001\3&2411E6FE&0
Operating System: Microsoft Windows 10 (64-Bit)
Product: HP Notebook HP Laptop Model 15-bw0xx
Operating System: OS Name Microsoft Windows 10 Pro (64x)
After freshly installing windows 10 on my HP Laptop 15-bw0xxna, I have an unknown device in Device Manager showing

ACPI\SMB0001\3&2411E6FE&0

1111111.PNG

77777777777.PNG

  

device requires additional installation., On the event tab.

Please can anyone help or advise on this issue?

Thank you very much in advanceu

Mukhammad Abdullokh
1 REPLY 1

‎02-15-2021 01:14 PM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.