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MarkusWelby2
New member
2 1 0 1
Message 1 of 4
10,599
Flag Post

Solved!

Device ACPI\SMB0001\3&2411e6fe&0 requires further installation.

‎10-26-2019 09:45 AM

HP Recommended
Product: HP Notebook 15-af119na
Operating System: Microsoft Windows 10 (64-bit)

After a fresh install of windows 10 on my HP Notebook 15-af119na, I have an unknown device in the device manager showing

Device ACPI\SMB0001\3&2411e6fe&0 requires further installation. , under the event tab.

Please could anyone help or advise on this issue?

Many thanks in advance

(1)
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
126,024 116,205 18,861 28,778
Message 2 of 4
Flag Post

‎10-26-2019 10:04 AM

HP Recommended

Hi:

 

You need to install this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77793.exe

MarkusWelby2
Author
New member
2 1 0 1
Message 3 of 4
Flag Post

‎10-26-2019 10:23 AM

HP Recommended

Many many thanks Paul. A super speedy solution to this issue 😀

Most Excellent! Many thanks again!

Paul_Tikkanen
Level 21
Level 21
126,024 116,205 18,861 28,778
Message 4 of 4
Flag Post

‎10-26-2019 10:27 AM

HP Recommended

You're very welcome.

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