cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 1
Message 1 of 4
10,599
Flag Post

Solved!

Device ACPI\SMB0001\3&2411e6fe&0 requires further installation.

HP Recommended
HP Notebook 15-af119na
Microsoft Windows 10 (64-bit)

After a fresh install of windows 10 on my HP Notebook 15-af119na, I have an unknown device in the device manager showing

Device ACPI\SMB0001\3&2411e6fe&0 requires further installation. , under the event tab.

Please could anyone help or advise on this issue?

Many thanks in advance

3 REPLIES 3
Level 21
Level 21
126,024 116,205 18,861 28,778
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

You need to install this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp77501-78000/sp77793.exe

Author
New member
2 1 0 1
Message 3 of 4
Flag Post
HP Recommended

Many many thanks Paul. A super speedy solution to this issue 😀

Most Excellent! Many thanks again!

Level 21
Level 21
126,024 116,205 18,861 28,778
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation