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‎05-16-2020 03:11 AM - edited ‎05-16-2020 03:27 AM

HP Recommended
Product: HP Notebook - 15-db0001au
Operating System: Microsoft Windows 10 (64-bit)

please help me to resolve the problem

 

my laptop

HP Notebook - 15-db0001au

 

Device ACPI\SMB0001\3&2411e6fe&0 requires further installation.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2020 08:14 AM

HP Recommended

See if this works...

 

Go to the device manager.  Click on the ACPI\SMB0001 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder should be located in C:\SWSetup\sp101073.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Then restart the PC.

View solution in original post

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5 REPLIES 5

‎05-16-2020 07:13 AM

HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101073.exe

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‎05-16-2020 08:09 AM

HP Recommended

in the installation process it shows a massage that OS version not supported

Tags (1)
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‎05-16-2020 08:14 AM

HP Recommended

See if this works...

 

Go to the device manager.  Click on the ACPI\SMB0001 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder should be located in C:\SWSetup\sp101073.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Then restart the PC.

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‎05-16-2020 08:20 AM

HP Recommended

Al-Hamdulillah, the subjected problem sloved

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‎05-16-2020 08:22 AM

HP Recommended

Glad to have been of assistance.

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