-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
5
0
0
HP Recommended
Just recently I got a device descriptor error on 2 of my peripheral devices. HP wired external mouse and keyboard. I have tried all the existing solutions but none have worked. I am literally handicapped since I have to resort to using a touchpad which hinders my work flow immensely. I request immediate help if possible. Attached below is my device manager. Thanks in advance.
HP Recommended
It woul help if you looked on the bottom of your notebook for the product name and product number.
Post them in your next reply.
At this point you have not identified your notebook in a manner that is useful.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
0
0
HP Recommended
HP Recommended
From your initial post: " I have tried all the existing solutions but none have worked"
That is a rather broad statement.
List all of the "existing solutions" that you have tried.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
5
0
0
HP Recommended
HP Recommended
Why would you need screenshots to perform what is described as the solutions?
Take a screenshot of the solution by use of the Windows Snipping tool and print it out.
You can open a Windows PowerShell windows by pressing and holding the Windows key and tapping the X key once to open a menu. In the menu choose Windows PowerShell(Admin). Remember how that is done and follow the steps in the post.
When you get to the RegEdit section of the solution, remember this: Regedit commands take place instantly and can corrupt the registry of the Operating System. Once the registry is corrupted, booting into an operating system just will not happen. Resolution would require re installation of the operating system.
You might consider making a Cloud Recovery bootable usb thumbdrive and just reinstalling the operating system if you think this deep dive into operating system repair is beyond your current OS and PC hardware knowledge.
If you don't feel comfortable with using RegEdit then take it to a shop to pay for a PC technician to do it.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community