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‎01-19-2022 10:34 AM

HP Recommended
Operating System: Microsoft Windows 11

I ran a diagnostic on my hard drive and the SMART came back clean, however I am getting an failure code that I cant find in the HP suipport system.  The failure code is:  UC6C5W000B0KMFGH7G60WR03.  The product ID is D9S35AV. is anyone familiar with this code and suggestion corrections?  Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2022 10:45 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
UC6C5W-000B0K-MFGH7G-60WR03OK00000000001/19/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04823617.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

View solution in original post

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3 REPLIES 3

‎01-19-2022 10:45 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
UC6C5W-000B0K-MFGH7G-60WR03OK00000000001/19/22303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04823617.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

Was this reply helpful? Yes No

‎01-19-2022 11:04 AM

HP Recommended

Thank you!!

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‎01-19-2022 11:44 AM

HP Recommended

You're very welcome. 

Was this reply helpful? Yes No
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