• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-04-2019 06:34 AM

HP Recommended
Product: HP Notebook - 15-be002tx
Operating System: Microsoft Windows 10 (64-bit)

Diagnostic test says the following error: 

Battery check failed. PLU4HS-8LA9RL-XD7X7F-C0CL13

 

where do i find the compatible battery for my notebook. and how to check whether the battery is compatible with my pc or not?

1 REPLY 1

‎11-04-2019 07:30 AM

HP Recommended

Hi @Aa3214

 

It means your HP battery has been failed and must be replaced, if your computer is under warranty (less than 1Y you bought it), you can contact tech support team to get the battery replacement or ship to the service center

 

hope solve your doubts, if yes let me know

I work on behalf of HP, regards.
Click the KUDOS thumb; up on the left to say 'Thanks' Make it easier for other people to find solutions
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.