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03-29-2021 06:35 AM - edited 03-29-2021 06:36 AM
My son took a USB-C PD charger that belonged to my wife's Thinkpad and plugged it into the USB C port on her HP Pavilion 13-an0010ca (8th gen, bought in Jan 2019.) Since then, I cannot get it to power up.
Is there anything worth trying or should I get a quote from an HP service center?
Solved! Go to Solution.
03-29-2021 06:44 AM
Your laptop's USB-C port has Power Delivery capability which means it should accept a USB-C power supply and is designed for 45w. I also have both an HP and Lenovo laptop each having a 45w USB-C adapter and I have used them interchangeably in a pinch. So do not blame your son necessarily. Why the need to use the Lenovo power supply? A hard reset might be worth trying. If the motherboard is fried the repair bill is going to be very high as I am sure you expect.
04-01-2021 05:32 AM
Well, this is embarrassing.
In my pursuit to isolate the problem, I plugged in the normal pin AC adapter and well, everything worked again. The only peculiar thing was that the battery was almost at zero (something we rarely let happen.)
It's been 2 days now and for the most part, the battery has been charging and depleting normally.
Hopefully the scare will have some lasting precautionary effect!
Thanks again for the quick response!