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waqqas31
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Solved!

Did I just fry my notebook's motherboard?

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Pavilion 13-an0010ca 8th Gen
Microsoft Windows 10 (64-bit)

Hello,

 

My son took a USB-C PD charger that belonged to my wife's Thinkpad and plugged it into the USB C port on her HP Pavilion 13-an0010ca (8th gen, bought in Jan 2019.) Since then, I cannot get it to power up.

 

Is there anything worth trying or should I get a quote from an HP service center?

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Huffer
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Your laptop's USB-C port has Power Delivery capability which means it should accept a USB-C power supply and is designed for 45w. I also have both an HP and Lenovo laptop each having a 45w USB-C adapter and I have used them interchangeably in a pinch. So do not blame your son necessarily. Why the need to use the Lenovo power supply? A hard reset might be worth trying. If the motherboard is fried the repair bill is going to be very high as I am sure you expect. 


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waqqas31
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Thanks, Huffer. 

 

How exactly do I do a hard reset?

 

My curious 9-year old is the one that plugged the Thinkpad's charger into the USB C port...

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Huffer
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HP Notebook PCs - How to Power Reset your Laptop​ | HP® Customer Support

 

 

This is a longshot but easy and free so worth trying.


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waqqas31
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Well, this is embarrassing.

 

In my pursuit to isolate the problem, I plugged in the normal pin AC adapter and well, everything worked again. The only peculiar thing was that the battery was almost at zero (something we rarely let happen.)

 

It's been 2 days now and for the most part, the battery has been charging and depleting normally.

 

Hopefully the scare will have some lasting precautionary effect!

 

Thanks again for the quick response!

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Huffer
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Glad to hear. You might consider accepting as solution as your title is something that might come up in a lot of searches and marking as solution bumps it up higher in search engines. 


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waqqas31
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I missed your line about not blaming my son necessarily. Very nice of you to mention that 😇

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