Hi. Until an update earlier this month (December), I had been able (eventually) to disable the touchpad on my Pavilion 15, using instead a mouse. Despite my hardest efforts (including trying to restore an earlier driver), I have not been able to figure out how to disable it again, resulting often in unexpected and unpredictable functions taking place, including wiping out everything that I had been typing. The system info indicates that I have an Elan touchpad, not Symantec. Unfortunately, the settings on Touchpad sensitivity do not include OFF. Just Low sensitivity -- Medium sensitivity -- High Sensitivity -- Most sensitivity.
I reviewed your post and I understand that you want to disable the touchpad on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
Open up Windows Settings by clicking the “Start” button, then clicking on the cog wheel. You can also hit Windows+I. Next, click the “Devices” option. On the Devices page, switch to the “Touchpad” category on the left and then disable the “Leave Touchpad On When Mouse is Connected” option.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!
If that doesn't work or isn't available, a registry edit should be the solution for us, I'd personally suggest a registry backup by clicking on file and export before performing the below steps, to be on a safer side:
Open Registry Editor and go to HKEY_CURRENT_USER/Software/Elantech/Othersetting/DisableWhenDetectUSBMouse key in the left pane.
Change the value from 0 to 1 and close Registry Editor.
After making those changes your touchpad will now be disabled every time you connect a mouse to your laptop. As you can see, even though this option isn’t available, you can still enable it by following these steps. We have to mention that this solution applies only if you’re using ELAN touchpad.
So my thanks and appreciation to both of you! And can I suggest that HP consider NOT disabling the "Disable touchpad" option and/or including "Disable touchpad" as an option under Touchpad sensitivity?
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