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‎02-19-2020 08:22 PM

HP Recommended
Product: Pavilion BC-406tx
Operating System: Microsoft Windows 10 (64-bit)

I purchased product on June 25 2019 and it had a base warranty of 1 year as other products have as well. Now recently when I checked my warranty period, it ended on Feb 19 2020 , due before actual warranty expiration date.When I checked for more details it said purchase date as something Dec 25 2018. 

I found a link to dispute the warranty as my product still has atleast 4 months warranty. I tried so many times to dispute, but everytime I enter details and upload purchase proof as well, it says 'Site is temporarily unavailable'.

I've a feeling that they're doing it on purpose. I didn't expected this from HP.

Is there any other way I could challenge it?? Please Help

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2020 01:36 PM

HP Recommended

@Anand_Nakat

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎02-19-2020 09:42 PM

HP Recommended

@Anand_Nakat 

 

HPSA should tell you the ACTUAL date. For example

 

  extent.png

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-20-2020 01:36 PM

HP Recommended

@Anand_Nakat

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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