My HP Notebook laptop will not charge unless it is off. I cannot charge it while using it. I have it pluggrd in and it does not even show that it is plugged in on the battery icon. If it gets low and says plug the laptop in your battery is low and I plug it in, it doesn't recognize it and within a few minutes the laptop shuts down. I ran the componets test on the battery which came back with failed with code 42. Does this mean I need to get a new battery?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".