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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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Do I need to get a new battery for 42 failed message?

HP Recommended
Hp Notebook
Microsoft Windows 10 (64-bit)

My HP Notebook laptop will not charge unless it is off. I cannot charge it while using it.  I have it pluggrd in and it does not even show that it is plugged in on the battery icon. If it gets low and says plug the laptop in your battery is low and I plug it in, it doesn't recognize it and within a few minutes the laptop shuts down. I ran the componets test on the battery which came back with failed with code 42. Does this mean I need to get a new battery?

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Message 2 of 2
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HP Recommended

Yes. What is the model of the laptop and how old is the battery?


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