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‎12-21-2022 12:50 PM - edited ‎12-21-2022 01:01 PM

HP Recommended
Product: HP 14-dk1000 Laptop PC (8VZ00AV)

I was told that the HP USB-C G5 Essential Dock would work with my HP 14-dl1000 Laptop running Windows 10, however when I hooked it up the dock will only function as a hub. It will not turn the laptop off and on or charge the laptop. I have downloaded and installed drivers from the website but that has not helped. Is this dock really compatible or am I missing something in the installation?

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1 person had the same question
2 REPLIES 2

‎12-21-2022 01:10 PM

HP Recommended

@DorisLor 

 

What is your HP 14-dl1000 ?  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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‎12-21-2022 01:39 PM

HP Recommended

This is what my support assistant says: HP Laptop 14-dk1xxx  Is "Laptop" a model name?

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