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Boostinu13
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Message 1 of 2
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Flag Post

Docking station not charging laptop

‎10-14-2020 07:56 PM

HP Recommended
Product: HP Envy x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

I brought a HP Envy x360 convertible 15-330xxx to replace my Probook 450 G5.

I brought a HP Elite USB-C Docking Station.

 

If I plug the docking station into the G5 it works fine and chargers it.  

If I plug the docking station into the Envy it says "The AC adapter is not compatible with the system"

 

If I unplug the power cord from the dock and put it directly into the Envy power it works fine. 

 

Bios is updated to F.13 9/09/2020.

Tried HP assistant and nothing. 

Uninstalled and reinstalled USB Root Hub (USB 3.0)

Did a USB Port Check which passed.

 

Any help would be greatly appreciated.  

 

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1 REPLY 1
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banhien
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Message 2 of 2
Flag Post

‎10-14-2020 08:57 PM

HP Recommended

@Boostinu13 

 

What is your HP Envy x360 convertible 15-330xxx  ? You may need more power dock to be able to charge your machine

 

Regards.

BH
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