-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Docking station not charging laptop

Create an account on the HP Community to personalize your profile and ask a question
10-14-2020 07:56 PM
Hello.
I brought a HP Envy x360 convertible 15-330xxx to replace my Probook 450 G5.
I brought a HP Elite USB-C Docking Station.
If I plug the docking station into the G5 it works fine and chargers it.
If I plug the docking station into the Envy it says "The AC adapter is not compatible with the system"
If I unplug the power cord from the dock and put it directly into the Envy power it works fine.
Bios is updated to F.13 9/09/2020.
Tried HP assistant and nothing.
Uninstalled and reinstalled USB Root Hub (USB 3.0)
Did a USB Port Check which passed.
Any help would be greatly appreciated.
10-14-2020 08:57 PM
What is your HP Envy x360 convertible 15-330xxx ? You may need more power dock to be able to charge your machine
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-09-2020 01:32 AM
Sorry what is?
I tried another hp dock hstNN-CX01 hp elite thunderbolt 3 dock. It charged my envy no problem but the power wouldn't light up so I do not think it works with my laptop sadly or it would be perfect. I think the cx01 is for intel systems and mine is AMD. So one dock works but wont charge, the other charges but wont work