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‎12-01-2020 06:05 PM

HP Recommended
Product: HP Pavilion - 15-cs3153cl
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a Dell WD-15 dock station that works in my HP Pavilion notebook - 15-cs3153cl. I just bought it. Video is not recognized on the port, other connections work, only the video that does not. Do I need to do something?

2 REPLIES 2

‎12-01-2020 10:41 PM

HP Recommended

@Daianne 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06612124

 

and the specs of the Dell WD-15 dock is

 

       https://www.dell.com/support/article/en-in/sln296829/how-to-use-and-troubleshoot-dell-docking-statio...

 

The USB-C port on your machine is NOT compatible with the USB-C port on the dock.

 

The bad news is you can't get video out using HDMI cable from USB-C port on your machine at all because it is a USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port .

 

Regards.

BH
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‎12-02-2020 05:29 AM

HP Recommended

This is so sad, I bought this notebook, just because of the port UBS-C. Do you have any dockstation suggestions that work on this notebook? I need to connect 2 monitors. Or I will have to return it, because the dockstation I have is this one from Dell

@banhien 

@banhien(Level 19)

😔

 

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