cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Daianne
New member
2 1 0 0
Message 1 of 3
87
Flag Post

Dockstation do not working

‎12-01-2020 06:05 PM

HP Recommended
Product: HP Pavilion - 15-cs3153cl
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a Dell WD-15 dock station that works in my HP Pavilion notebook - 15-cs3153cl. I just bought it. Video is not recognized on the port, other connections work, only the video that does not. Do I need to do something?

Reply
2 REPLIES 2
banhien
Level 19
Level 19
88,371 88,256 11,272 24,215
Message 2 of 3
Flag Post

‎12-01-2020 10:41 PM

HP Recommended

@Daianne 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06612124

 

and the specs of the Dell WD-15 dock is

 

       https://www.dell.com/support/article/en-in/sln296829/how-to-use-and-troubleshoot-dell-docking-statio...

 

The USB-C port on your machine is NOT compatible with the USB-C port on the dock.

 

The bad news is you can't get video out using HDMI cable from USB-C port on your machine at all because it is a USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port .

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
Daianne
Author
New member
2 1 0 0
Message 3 of 3
Flag Post

‎12-02-2020 05:29 AM

HP Recommended

This is so sad, I bought this notebook, just because of the port UBS-C. Do you have any dockstation suggestions that work on this notebook? I need to connect 2 monitors. Or I will have to return it, because the dockstation I have is this one from Dell

@banhien 

@banhien(Level 19)

😔

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation