Don't buy HP ! 700$ worth laptop lasted only 5 months

[Ramy3]

My message to everyone in the community" please be aware and don't buy HP" 

I bought my Pavilion X360 covertible laptop on Christmas this year and Everyone in my family told me to buy Dell but I really didn't listen to anyone and now I regret that I am losing a 700$ of my hardly earned money.

The laptop was worked fine for only 5 months and suddenly without any accidents The left hinge got loosen and broken. I sware that I treat my laptop like treating one of my sons and I had a Lenovo that lasted 5 years with no problems at all. This hinge got broken and I tried to close the laptop but the whole frame also got broken after this hinge prevented me from closing the screen. I might be covered under the extended warranty that I bought but I don't understand the idea that a brand new laptop that should last at least 3 years won't last for 5 months!!!!

I think that HP uses very cheap materials in their laptop comparing to other companies, the warranty department is offering to fix it which is really not satisfactory to me ! How can I fix and replace parts in a 5 months old laptop ! This is defective and I need a replacement , I have been asking to replace it with a new one but no one really understand and people in customer service treated me very rudely . They told me they they don't have 2 options to offer me and I should just accept any thing they say ! NO I shouldn't and you should understand that this is non sense and you guys have to be responsible for your products or you gonna lose all customers in the near future. 
I am going to post this on my facebook page and everywhere to warn people about HP laptops. 

[Echo_Lake]

@Ramy3
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

[MomLife]

Looks as though we have had the same issue.. I have 2 of the hp pavilion convertible 14m-cd0000 x360 laptops and after the warranty was up the hinge on one broke and ripped the screen half way of the laptop and then a couple of weeks later the other laptop the hinge broke but luckily I was able to catch that one before it ripped the screen off like the other laptop but it did pop the bottom corner of the screen out. I bother them at the same time brand new still in sealed box almost $1000.00 with hopes they would last me a few years and they barely made it over a year.. I sent all the laptops info to whomever from HP on here messaged me asking for the info and no response since.. these laptops should have a recall on them beings it's due to crappy parts on them that they are breaking.. I can't afford to pay to buy now 3 new computers since now I'm getting ready to homeschool 2 of my children so they each need one for that and one for myself for work.. I have always bought HP and have never had a problem until now..  HP honestly should do what's right and replace the laptops due to a manufacturer default and if they don't I hate to say for myself and anyone I know I will make sure they start to lose business..  hopefully everyone with this problem gets answers and some how does what is right and replaces them and lists them on the recall list.. good luck to you