Down arrow and right arrow keyboard keys are not working

[wire_jp]

Hello,

The down arrow and right arrow keys are not working on my keyboard. I tried to pry up these keys with a butterknife and clean the dust from beneath them but the problem still persists.

I  rebooted my PC and after pressing F2, entered the Device Setup and trying to toggle on the menu with using the down arrow keyboard key, I was unable to scroll the menu options using the down arrow key.

Please assist and thank you in advance for your assistance.

[DavidSMP]

Hi @wire_jp,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding the notebook keys not working. I will be really glad to assist you here. 🙂Fabulous description of the issue before posting. Kudos to you for that. 🙂

First off, to assist you better, I would require more information regarding this:

• Did you run diagnostics on the keyboard?

For now, I will not beat around the bush. Some keys on the keyboard have been pried open with a butter knife and it is not covered by the standard warranty and is covered only I a protection plan called an accidental damage protection plan which should have been purchased before this incident.

Please contact HP phone support for further assistance in this regard for further assistance. Service could be fee-based.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[wire_jp]

Hi DavidSMP,

My laptop was purchased in 2010 and so the warranty has expired. I did not perform a diagnostic test. How do I perform the diagnostic test?

[DavidSMP · Accepted solution]

Hi @wire_jp,

It is out of warranty by a long time. diagnostics will not help you here. You simply need to contact a local technician to get the computer's keyboard replaced. Repairs are not available for this computer now as the parts that are supplied by the original manufacturers for this product do not supply it to HP anymore.

As a workaround, you could connect a portable wireless USB keyboard to the computer and use that till you find the time and resources to get it repaired.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[DavidSMP]

Hi @wire_jp,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂