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‎11-13-2025 06:14 AM

HP Recommended

After upgrading to Windows 11, the Laptop Stoped recognizing the embeded SD drive.

I unistalled th SD Drive and  so the issue is : 

How To Download the SD card reader driver for "Laptop HP ENVY 15-k004sv (ENERGY STAR)" since I can't find a ling anywhere on HP Webpage 

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‎11-13-2025 07:07 AM

HP Recommended

Your notebook was not supported by HP for W10 or W11, so the only suggestion I can offer would be to try the W8.1 Realtek SD card reader that HP released for your notebook which was sp69617:

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.html

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.exe 

 

If that driver doesn't get the SD card to work on W11, please post the hardware ID for the Realtek SD card reader so I can see if there is a newer driver for it from some other model notebook that has a Realtek SD card reader with the same ID that may also have W10 drivers.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager

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3 REPLIES 3

‎11-13-2025 07:07 AM

HP Recommended

Your notebook was not supported by HP for W10 or W11, so the only suggestion I can offer would be to try the W8.1 Realtek SD card reader that HP released for your notebook which was sp69617:

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.html

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69617.exe 

 

If that driver doesn't get the SD card to work on W11, please post the hardware ID for the Realtek SD card reader so I can see if there is a newer driver for it from some other model notebook that has a Realtek SD card reader with the same ID that may also have W10 drivers.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager

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‎11-13-2025 07:35 AM

HP Recommended

Succeed !!!!! 

Your Nick Name identifies  your Solutions  

Really LEGENT !!!!

Thanks a lot !!!

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‎11-13-2025 07:54 AM

HP Recommended

You're very welcome.

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