Dragonfly G3 does not charge with HP adapter

BigKarel · ‎06-21-2023

Hi,

I'm having trouble charging my new HP Elite Dragonfly G3 13.5'' laptop. If I use a non-HP USB-C charger, then all original HP chargers and docks will stop charging. It can only be fixed by resetting the laptop (hold the power button for 10 seconds).

The warranty service replaced my motherboard, but the problem remains.

Lattest BIOS installed 01.07.00 Rev.A

Thank you

erico · ‎06-22-2023

Can you rephrase this? It is not understandable in English.

"If I use a non-HP USB-C charger, then all original HP chargers and docks will stop charging."

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BigKarel · ‎06-23-2023

Hi Erico, same situation like here is described.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Charging-problem-with-Dragonfl...

erico · ‎06-24-2023

Hi @BigKarel

You should only be using HP Smart AC adapters to power and charge your HP enterprise products.

I have asked HP about the issue, since it may be a trend, through my internal contacts.

Please remain as patient as you have been since it is the weekend.

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BigKarel · ‎08-07-2023

Hi Erico,

any update?

Thank you

erico · ‎08-07-2023

So if I understand this, you used a non HP power adapter to charge the Firefly and now it won't charge with HP adapters any more?

Is that correct?

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BigKarel · ‎08-14-2023

Partly, yes.

If you use a non-HP usb-c charger (Powerdelivery standard of various manufacturers and models), which charges the notebook without problems, then you can no longer charge the notebook with the original HP usb-c charger, nor with the docking station. In order for charging with the original HP charger to work, the laptop must be restarted by holding the power button for 10s.

Charging with a non-HP charger therefore always works without problems.

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